Acceptance of terms
These terms and conditions govern all supply of goods and services by Oxford Clothing Ltd to you, including your use of the website at oxfords.nz. They are effective from July the 1st 2019 and will replace all earlier Oxford Clothing Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
We use Fastway Couriers and NZ Post to deliver your goods.
Delivery estimate: We will use all reasonable endeavours to ensure that orders will be dispatched promptly after an order has been placed. All deliveries shall be dispatched within 1 working day and are subject to Public Holidays, weekends and our shipping agents schedules and terms as well as other shipping complications which may arise which may include package size.
We reserve the right to place additional charges for other locations. Large freight items are subject to additional charges. PO BOX numbers may encore additional charges.
Prices for goods and services stated on our website are exclusive of any applicable delivery charges. A total delivery cost will be provided in the order summary in your online shopping basket.
Change of Mind Returns
At Oxfords, we understand that shopping online can often be difficult to get the sizing and fit correct for your body shape.
We offer a 100% money back service on all purchases from our website less the cost of shipping and handling, if the item is in as-new condition. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund of the purchase price less cost of original shipping and handling*.
All products in returning packages must be in the condition that they were shipped, Un-used**, have original tags, any shipping gift*** and any receipts.
Please consider all sale or discount purchases carefully, as we do not offer refund on sale items. Sale items will only be accepted for exchange within 7 days of purchase or delivery if found to be faulty.
*a flat rate of $12.50 will be deducted from your refund total for shipping and handling.
**Un-used being implied as no further use following fit and comfort testing.
****If you return your FULL order, any extra gift that was included in your packed order will also need to be returned, or a $10 fee will be deducted.
Any returning items are subject to your own cost. It is recommended you use a track and trace provider. Oxfords is not liable for the loss or damage of any item which is being returned, all returning packages must be adequately packaged with protection from damage and outside elements. Please use a reliable courier service provider as unaccounted late delivery or damaged packages may not be accepted upon delivery.
We do not provide refunds for gift cards or loyalty vouchers.
If your order arrives damaged, please report to us with the following information within 24 hours of receiving the items.
- If you can clearly see the package has been damaged before you open, please DO NOT sign and take the parcels.
- Take a picture of the damage before opening the package.
- Report this to us within 24 hours of receiving.
- If you cannot check within 24 hours of receiving, please record all your parcel opening processes.
We cannot guarantee replacement or refund if you do not follow the guideline above. We also don't accept claims in these situations:
- If you have signed for the packages and not noted the damage with the courier.
- Claims after 24 hours of receiving the items.
Incorrect order shipment
If upon arrival, your package does not comprise of any ordered items, prompt email to firstname.lastname@example.org. There is a 14 day time frame from purchase for contact to be made in the stated situation. You may be requested to provide further information if required
Faults or Damage
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
For any fault with your purchase, please email (email@example.com). This must happen within the first 7 days of your purchase. You may then send the garment back to us at your own cost and we will repair or replace it for you in a timely manner subjected to supplier timeframes.
we reserve the right to request further proof of fault or damage
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Oxfords Clothing cannot guarantee that your monitor’s display of any colour will be completely accurate.
All prices are in NZD (New Zealand Dollars) and are inclusive of GST (Goods and Services Tax) unless it is stated, on the product, as being exclusive. We reserve the right to alter pricing at any time. Following order placement, contact via email will be sent with order details. It is your responsibility to ensure that your contact details are correct and are providing an accessible email address.
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organization is based.
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.oxfords.nz.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.